Privacy policy

Who this covers

DetailDesk is software that detail shops use to book jobs, take deposits, track arrivals and store before and after photos. This policy covers both the shops that subscribe to DetailDesk and the customers who book through a shop's booking page.

When you book with a detail shop, that shop decides what services it offers and what it charges. DetailDesk stores the booking on the shop's behalf.

What we collect

From shops: business name, contact email and phone, service menu, pricing, technician names, and the payout details you connect through Stripe.

From customers: name, phone, email, service address, vehicle details, the service you booked, any photos you upload for a quote, and messages you send to the shop.

From technicians in the field: location while a job is marked on the way, so the customer can see an arrival window. Location is not collected before check in or after arrival.

Payments

Card payments run through Stripe. DetailDesk never sees or stores full card numbers. Deposits and balances go to the shop's own Stripe account, and we store only the last four digits, card brand and payment status so a shop can reconcile a job.

Photos

Before and after photos and quote photos are stored in a private bucket that is not publicly listed. Only the shop that owns the job and the customer holding that job's tracking link can view them. Job photos are automatically purged 180 days after the job is completed.

Text messages and email

We send booking confirmations, on the way notices, arrival window updates and payment receipts by text and email. Reply STOP to any text to opt out of that shop's messages. Opting out of texts does not cancel your booking.

How long we keep information

Job records and payment history are kept while the shop's account is active, because shops need them for accounting. Job photos are purged after 180 days. If a shop closes its account, we delete its data within 30 days except records we must keep for tax or fraud purposes.

Who we share it with

We do not sell personal information. We share only what is needed with the services that run the product: Stripe for payments, our hosting and database provider, our text message and email providers, and Google Maps for arrival estimates.

Your choices

You can ask for a copy of your information or ask us to delete it. Customers should contact the shop they booked with first, since the shop owns the booking record. You can also write to us and we will pass the request through.

Security

Traffic is encrypted in transit. Every shop's records are isolated at the database level, so one shop cannot read another shop's customers, jobs, photos or payouts. Technician accounts can see only the jobs assigned to them.

Contact

Questions about this policy can go to hello@yourdetailerdesk.com.